Conflict Resolution

Duration: 2hrs

The Conflict Resolution course is designed to provide participants with a comprehensive understanding and practical skills for resolving conflicts effectively. It begins with a foundational overview of conflict and conflict resolution, including the various styles outlined in the Thomas-Kilmann Instrument, such as collaborating, competing, and compromising. The course emphasizes the importance of creating the right atmosphere for conflict resolution by managing emotions, setting clear rules, and understanding each party's needs and goals.

Key elements of the course include techniques for uncovering the root causes of conflicts, generating creative and mutually beneficial solutions, and building a final agreement. Participants will also learn valuable skills in stress and anger management, effective communication, and the use of strategic questioning.

This course is tailored for those who seek to improve their ability to handle conflicts in personal, professional, or community environments, equipping them with the tools to foster understanding, cooperation, and positive outcomes.